Terms and Conditions

Effective Date: October 10, 2025
Last Updated: October 10, 2025

Welcome to RC Ecommerce Limited (“RC Ecommerce”, “we”, “our”, “us”).
These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and any online platforms operated under our brands, including We Relieve, Plants & Oils, Real Posture, and Hearify (collectively, the “Services”).

By accessing or using our websites, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

RC Ecommerce Limited
Registered in Hong Kong
Registered Office: 8/F., China Hong Kong Tower, 8–12 Hennessy Road, Wan Chai, Hong Kong
Email: support@rcecommerce.com

You agree to use our website and related platforms only for lawful purposes and in accordance with these Terms.
You must not:

• Engage in fraudulent or misleading activities.
   
• Attempt to interfere with website functionality or security.
   
• Reproduce, distribute, or modify any content without written consent.
   
• Use our content or trademarks for unauthorized commercial purposes.
   

RC Ecommerce operates multiple brands offering products in health, wellness, and lifestyle categories.
We strive to ensure that product descriptions, pricing, and availability are accurate; however, occasional errors may occur.
We reserve the right to correct any errors, update information, or modify offers without prior notice.

All orders placed through our brands’ websites are subject to acceptance and availability.
By submitting an order, you agree to provide accurate and complete information.
We reserve the right to refuse or cancel orders if fraud, unauthorized transactions, or pricing inaccuracies are suspected.

Payments are processed securely through trusted third-party gateways. RC Ecommerce does not store complete payment card details on its servers.

Shipping times and costs vary depending on location and brand policies.
Delays caused by customs, natural events, or courier issues are beyond our control.
Tracking information will be provided where available.

Each RC Ecommerce brand maintains its own refund and replacement policy.
Please refer to the respective brand’s website (e.g., trywerelieve.com, tryplantsandoils.com) for product-specific return and warranty details.

All content, logos, images, graphics, text, and software on RC Ecommerce websites are the intellectual property of RC Ecommerce Limited or its subsidiaries.
You may not reproduce, distribute, or exploit any part of our content without prior written authorization.

To the maximum extent permitted by law, RC Ecommerce Limited shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our websites or products.
Our total liability, if any, shall not exceed the amount paid for the specific product or service in question.

You agree to indemnify and hold harmless RC Ecommerce Limited, its directors, employees, affiliates, and partners from any claims, damages, or losses arising from your violation of these Terms or misuse of our services.

Our websites may contain links to third-party websites or services that are not operated by us.
We are not responsible for the content, privacy policies, or practices of such third parties.
Accessing third-party sites is at your own risk.

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect and protect your personal information.

These Terms are governed by the laws of Hong Kong.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

We may update or modify these Terms from time to time.
All changes will be effective immediately upon posting on this website, with the updated “Last Updated” date displayed above.

If you have any questions or concerns regarding these Terms, please contact us:

RC Ecommerce Limited
8/F., China Hong Kong Tower, 8–12 Hennessy Road, Wan Chai, Hong Kong
📧 support@rcecommerce.com