Privacy Policy

Effective Date: October 10, 2025
Last Updated: October 10, 2025

Welcome to RC Ecommerce Limited (“RC Ecommerce”, “we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with any of our brands, including but not limited to We Relieve, Plants & Oils, Real Posture, and Hearify.

By using our website or services, you consent to the terms described in this Policy.

We may collect the following types of information:

• Personal Information: Name, email address, shipping/billing address, phone number, and payment details provided during purchases or account creation.
   
• Technical Data: IP address, browser type, device information, and website usage analytics.
   
• Cookies and Tracking: We use cookies and similar technologies to improve user experience, analyze site performance, and personalize marketing.
   
• Communications: Any messages, reviews, or feedback you submit via our websites, emails, or social media channels.
   

We use the collected information to:

• Process and fulfill orders, returns, and customer support requests.
   
• Improve website functionality, performance, and user experience.
   
• Send marketing updates, offers, and newsletters (only if you’ve opted in).
   
• Comply with legal obligations and prevent fraud.
   
• Analyze trends and customer behavior to enhance our products and services.
   

We do not sell your personal information.
However, we may share data with:

• Service Providers: Payment gateways, logistics partners, analytics platforms, and marketing service providers who help operate our business.
   
• Affiliated Brands: Other RC Ecommerce-owned brands for operational or marketing purposes.
   
• Legal Authorities: When required by law or to protect our legal rights.
   

All third-party partners are bound by confidentiality and data protection agreements.

As a global company, your information may be transferred and processed in countries other than your own, including Hong Kong, India, the United States, and member states of the European Union.
We take appropriate safeguards to ensure your data remains protected under applicable privacy laws.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
   
• Withdraw consent to marketing communications.
   
• Request a copy of the data we hold about you.
   

To exercise these rights, contact us at support@rcecommerce.com.

We implement industry-standard security measures to protect your data. However, please note that no method of online transmission or electronic storage is 100% secure.

We may update this Privacy Policy periodically. All updates will be reflected with a new “Last Updated” date at the top of this page.

If you have any questions or concerns regarding this Privacy Policy, please contact us:

RC Ecommerce Limited
8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
📧 support@rcecommerce.com